Can I Not Help You?
Dear Diary:This old woman must be delusional. Have you ever known a Duane Reade employee to be helpful to you? EVER?
My husband lost his cane at La Guardia Airport, and we went desperately to Duane Reade at 42nd Street and Lexington for a much-needed replacement. They didn't have one, but the manager and the assistants volunteered, with much empathy, to get him one from another one of their stores more than 30 blocks away. They were so caring and eager to help us. In less than an hour, three canes were delivered to our hotel across the street and my husband was given his choice, with no extra charge for the door-to-door service.
New York, New York. It's still a wonderful town!
It wasn't long after I first moved to New York City that I noticed that Duane Reade's employees were moody, unfriendly, and never went out of their way to help customers. For the first six months, I was too petrified to ask a cashier for a Dollar Rewards card application, out of fear that I would meet certain demise from the wrath of an angry Duane Reade employee.
I was so frustrated with their unhelpful and unhappy customer service that about two years ago, I made a declaration: if the cashier did not smile while I was checking out, I would vow to never shop there again.
I collected my items, and walked up to the cashier. "Hi! How are you," I greeted her.
I got no response. Not even a grumble as an acknowledgment.
I have not shopped at a Duane Reade since that day. The CVS near my apartment is bigger anyway, and it's open 24 hours. And sometimes, the cashier even says something other than "next on line, step down."